There are no words to describe the most wonderful day we had in Florence because of Eliza in our Segway Tour. She went over and beyond the call of duty to create extreme perfection. Not only was she knowledgeable about the history and routes of Florence, but she also gave us information that we would not have gotten any other way. She was the tour guide that kept on giving even after she was no longer with us…recommending places to visit and dine. I can attest she was the best tour guide ever!!