Eliza was a gem We booked the 7 hour walking tour of Florence with the 2 art galleries, with the knowledge that one of us has difficulty walking long distances. Eliza was great in tailoring the tour to our needs and we had many rest stops along our day.Her English is very good and her knowledge of Florence is vast. It was so much better than the big tour groups. She really lit up when we got the art museums as art is her passion.She knew so much about all the art.Our tour went 9 1/2 hrs! Grazie Eliza!