You couldn’t ask for a better guide than Eliza! She is gracious, knowledgeable, and professional! She is very well versed on world issues, and made talking to her like talking to an old friend! Her tours thru the 2 major museums brought history and art alive by looking at the highlights of the museums. Her flexibility and familiarity with the area made the tour go very smoothly. After using 5 guides in Europe, we actually still miss Eliza, and would absolutely use her again for more sites in Florence!